Asking questions to Users! Student Project on Grouvee Website
Hello everyone! Peter is posting this on behalf of me, a user of the website who wants to stay anonymous. I am doing a student UX/UI project for my program and decided to refresh the look of three different pages (Shelf, Search, and Game pages in desktop and mobile modes) in a Figma prototype.
One part of my project is user experience research. Feel free to answer whatever you can, but keep in mind that the more answers & details you provide, the more I can take into account what users want, understand each user, and identify solutions.
Iāve provided tons of examples to help you, but they are not an exhaustive list. Please list anything I may have missed when answering, and all that applies to you for that question, please. If it makes sense, you can use examples from other questions. Sorry if those examples make the list seem long, I have bolded and used āā emoji to mark questions so you can identify them more easily.
This questionnaire can be completed this weekend for school purposes, but will remain open indefinitely because I may improve on my project once free from the semester in a couple of months.
Also, please respect other peopleās answers. Curiosity is fine but being combative is not.
Thank you to everyone who answers.
- Why do you use grouvee? What benefit does grouvee provide to you?
- Ex. (community, notes, tracking, hearing opinions, saving/posting reviews, talking about games, etc)
- How often do you visit grouvee? How much time on average do you spend each visit?
- When gaming, what habits, concerns, etc. impact your gaming enjoyment?
- Ex. (Time constraints (job, school), deciding/choosing a game to play, canāt find games you have access to, misplacing notes, resuming games after pausing for a time, keeping track of different save files, playthroughs, I donāt have a reason to play a game, I wonāt have someone to talk to about the game, itās lonely, etc.
- When do you search for a game on grouvee?
- Ex. (I just bought a game, I saw a game I want to play elsewhere, I want to learn more about a game, I want to talk about a game, I started playing this game, I want to see what others think, I want to find more games like it, I want to add it to a shelf (status or new personal list), see where I can buy it, see its platforms, etc.)
- For each scenario that applies, please tell me what information specifically you want to find for each reason.
- Ex. (I saw a game I want to play ā I want to add it to my wishlist. Other ideas: community reviews, star rating, release date, platforms, comments from others, series, itās a remake, is it part of a collection, DLC, game summary, add it to shelf, other releases, genre/game type, I want to see my notes, my platforms, my shelves, etc.)
- What donāt you like about the search function? What information is hard to find?
- What tasks are most important to you to complete when you visit the website?
- Ex. (I want to add a game to a shelf, I want to see when games I want are released, I want to review a DLC, I want to add a note as I play to remember something, I track my time spent so I want to add my time played today, I completed a game and want to mark it finished, etc.)
- Do you face any barriers/annoyances completing tasks you want to?
- Ex. (Filters are hard to use, shelves are hard to find, I donāt know when to move from one shelf to another, I canāt make a journal or easily track my time, I canāt find notes I want to, I canāt keep track of multiple save files on a single game, I canāt add playthrough information easily, why do I have to manually mark something? Too much clicking to keep grouvee updated Etc.)
- When do you usually access grouvee and to do what tasks? How long do you spend on the website doing these tasks?
- Ex. (I only have a phone, computer, or both. I visit the website in the evening after gaming to add my new thoughts using the computer, I use grouvee when commuting by train during the day to talk to other people about games, I keep my phone close to me while gaming to write down my thoughts or track information and how long I play, I am on the computer and see new games so I go on grouvee to wishlist them, I bought a game earlier and want to update owned games, etc.)
- Do you like to look at statistics using information youāve added? What kind?
- Ex. (I want to know how much time I spent playing a specific game, save file or playthrough; I want to know what genre I play most or during a specific timeframe like last week; I want to know the last time I played a game or the most recent game I played, etc.)
- The default shelves are Playing, Played, Backlog, & Wishlist. Personally, what games do you put on each shelf and why?
- Ex. (Playing ā games youāve started, Played ā games youāve 100%ād or donāt want to play, Backlog ā games on pause, games I own but havenāt started, games I want to own, endless games I donāt want to play right now, Wishlist ā games I want to own, games I want to play)
- Do you place games on multiple default shelves? Why & how do you decide that?
- Do you have your own status shelves? Why are they different to the default?
- What other kinds of lists do you make?
- How do you handle games without an end? Any suggestions?
- What do you usually post in statuses? Is there a difference in what you post in public VS private statuses?
- Ex. (journal tracking, comments, letting people know you started or finished a game, looking for multiplayer online people, telling people about bugs, doing a challenge in a specific game, announcing PlayStation trophies or Steam achievements, looking for people to talk about a game with, writing down random thoughts as you play or āsillyā statuses (different from a review))
- Do you have accessibility concerns when using the website?
- Ex. (light/dark mode, colour contrast, undescribed links, too much scrolling, too much clicking to do a task (list the task + how you currently complete the task, I donāt know what a shelf means, unclear text, mobile version of certain pages restricts options available on desktop)
- Is there a current feature youād like to use more? What stops you from using it?
- What additional features do you wish the website had?
- Anything else youād like me to know?